:root{--font-family: "Outfit", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--bg-color: #F8FAFC;--sidebar-bg: #FFFFFF;--card-bg: #FFFFFF;--card-inner-bg: #F8FAFC;--border-color: #E2E8F0;--primary: #4F46E5;--primary-hover: #4338CA;--success: #00A389;--success-hover: #008f77;--success-light: #E6F6F4;--warning: #F59E0B;--warning-light: #FEF3C7;--error: #EF4444;--error-light: #FEE2E2;--info: #3B82F6;--info-light: #DBEAFE;--text-main: #1E293B;--text-muted: #64748B;--text-light: #94A3B8;--input-bg: #FFFFFF;--btn-secondary-bg: #FFFFFF;--hover-bg: #F1F5F9;--search-input-bg: #F8FAFC;--table-hover-bg: #F8FAFC;--badge-assigned-bg: #E2E8F0;--badge-assigned-text: #334155;--warning-text: #ffffff;--placeholder-color: #64748B;--spacing-md: 16px;--sidebar-width: 280px;--transition-speed: .25s;--border-radius-lg: 12px;--border-radius-md: 8px;--box-shadow: 0 1px 3px 0 rgba(0, 0, 0, .05), 0 1px 2px 0 rgba(0, 0, 0, .03);--box-shadow-hover: 0 4px 6px -1px rgba(0, 0, 0, .05), 0 2px 4px -1px rgba(0, 0, 0, .03)}body.dark-mode{--bg-color: #0B0F19;--sidebar-bg: #0F1322;--card-bg: #151B2E;--card-inner-bg: #1B233D;--border-color: #242F4D;--primary: #818CF8;--primary-hover: #6366F1;--success: #10B981;--success-hover: #059669;--success-light: #052E1C;--warning: #FBBF24;--warning-light: #451A03;--error: #F87171;--error-light: #450A0A;--info: #60A5FA;--info-light: #0C1E3D;--text-main: #F8FAFC;--text-muted: #CBD5E1;--text-light: #94A3B8;--input-bg: #0F1322;--btn-secondary-bg: #1B233D;--hover-bg: #202A4A;--search-input-bg: #0F1322;--table-hover-bg: #1E2640;--badge-assigned-bg: #242F4D;--badge-assigned-text: #CBD5E1;--box-shadow: 0 4px 6px -1px rgba(0, 0, 0, .5), 0 2px 4px -1px rgba(0, 0, 0, .3);--box-shadow-hover: 0 10px 15px -3px rgba(0, 0, 0, .7), 0 4px 6px -2px rgba(0, 0, 0, .5);--warning-text: #0B0F19;--placeholder-color: #94A3B8}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-family);background-color:var(--bg-color);color:var(--text-main);overflow-x:hidden;height:100vh}.card{background:var(--card-bg);border:1px solid var(--border-color);border-radius:var(--border-radius-lg);padding:24px;box-shadow:var(--box-shadow);transition:box-shadow var(--transition-speed)}.card:hover{box-shadow:var(--box-shadow-hover)}.card-inner{background:var(--card-inner-bg);border:1px solid var(--border-color);border-radius:var(--border-radius-md);padding:16px}.hidden{display:none!important}.fade-in{animation:fadeIn var(--transition-speed) ease-in-out}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.margin-top{margin-top:24px}.margin-top-sm{margin-top:16px}.margin-top-xs{margin-top:8px}.login-page{position:fixed;top:0;right:0;bottom:0;left:0;display:flex;align-items:center;justify-content:center;overflow:hidden;z-index:9999;font-family:var(--font-family);animation:fadeIn .4s ease}.login-sky-bg{position:absolute;top:0;right:0;bottom:0;left:0;background:linear-gradient(180deg,#8ec8e8,#a8d8f0 25%,#c2e8f8 55%,#d8f0fc 75%,#eef8ff);z-index:0}.login-sky-bg:after{content:"";position:absolute;bottom:-30%;left:50%;transform:translate(-50%);width:140vw;height:70vw;border:1.5px solid rgba(255,255,255,.45);border-radius:50%;pointer-events:none}.login-cloud{position:absolute;background:#ffffffb8;border-radius:999px;filter:blur(2px);z-index:1}.login-cloud:before,.login-cloud:after{content:"";position:absolute;background:inherit;border-radius:999px}.login-cloud-1{bottom:6%;left:-6%;width:340px;height:90px;filter:blur(1px)}.login-cloud-1:before{width:180px;height:110px;top:-40px;left:60px}.login-cloud-1:after{width:130px;height:80px;top:-24px;left:160px}.login-cloud-2{bottom:3%;right:-4%;width:380px;height:100px}.login-cloud-2:before{width:200px;height:120px;top:-44px;left:50px}.login-cloud-2:after{width:150px;height:90px;top:-28px;left:170px}.login-cloud-3{bottom:0;left:30%;width:460px;height:80px;filter:blur(3px);opacity:.6}.login-card{position:relative;z-index:2;width:420px;max-width:92vw;background:#ffffffdb;backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);border:1px solid rgba(255,255,255,.95);border-radius:28px;padding:44px 40px 36px;box-shadow:0 8px 40px #64a0c82e,0 2px 12px #64a0c81a,inset 0 1px #ffffffe6;animation:cardEntrance .5s cubic-bezier(.16,1,.3,1);text-align:center}@keyframes cardEntrance{0%{opacity:0;transform:translateY(18px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}.login-icon-badge{width:60px;height:60px;border-radius:18px;background:#fff;box-shadow:0 4px 16px #0000001a,0 1px 4px #0000000f;display:flex;align-items:center;justify-content:center;margin:0 auto 22px;color:#1a1a2e}.login-card-title{font-size:22px;font-weight:800;color:#1a1a2e;letter-spacing:-.4px;margin-bottom:8px}.login-card-sub{font-size:13px;color:#64748b;line-height:1.55;margin-bottom:28px}.login-card-form{text-align:left}.login-input-row{display:flex;align-items:center;gap:10px;padding:0 14px;height:50px;border-radius:13px;background:#f0f4f8;border:1.5px solid transparent;margin-bottom:12px;transition:border-color .2s,background .2s,box-shadow .2s}.login-input-row:focus-within{background:#fff;border-color:#6366f1;box-shadow:0 0 0 4px #6366f11a}.login-page .login-input-row input{flex:1;height:100%;padding:0;font-size:14px;font-family:inherit;background:transparent;border:none;color:#1a1a2e;outline:none;min-width:0}.login-page .login-input-row input::placeholder{color:#94a3b8}.login-input-icon{display:flex;align-items:center;color:#94a3b8;pointer-events:none;flex-shrink:0}.login-input-row:focus-within .login-input-icon{color:#6366f1}.login-pw-toggle{background:none;border:none;cursor:pointer;padding:0;width:20px;height:20px;display:flex;align-items:center;justify-content:center;color:#94a3b8;flex-shrink:0;transition:color .2s}.login-pw-toggle:hover{color:#475569}.login-forgot-row{display:flex;justify-content:flex-end;margin-bottom:20px}.login-forgot-link{font-size:12.5px;font-weight:500;color:#475569;cursor:pointer;transition:color .2s;-webkit-user-select:none;user-select:none}.login-forgot-link:hover{color:#6366f1}.btn-login-submit{width:100%;height:50px;border-radius:13px;font-size:15px;font-weight:700;font-family:inherit;background:#1a1a2e;color:#fff;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;gap:8px;transition:background .25s,transform .2s,box-shadow .2s;box-shadow:0 4px 14px #1a1a2e47;letter-spacing:.1px}.btn-login-submit:hover{background:#2d2d50;box-shadow:0 6px 20px #1a1a2e59;transform:translateY(-1px)}.btn-login-submit:active{transform:translateY(.5px)}.btn-login-submit:disabled{opacity:.5;cursor:not-allowed;transform:none}#login-error.alert{padding:11px 14px;border-radius:10px;font-size:13px;font-weight:500;margin-bottom:14px;display:flex;align-items:center;animation:shake .45s ease;text-align:left}#login-error.error{background:#ef444414;border:1px solid rgba(239,68,68,.25);color:#dc2626}@keyframes shake{0%,to{transform:translate(0)}20%,60%{transform:translate(-4px)}40%,80%{transform:translate(4px)}}.login-divider{display:flex;align-items:center;gap:10px;margin:22px 0 18px;font-size:12px;color:#94a3b8;font-weight:500}.login-divider:before,.login-divider:after{content:"";flex:1;border-top:1.5px dotted #c8d8e8}.login-social-row{display:flex;gap:10px}.login-social-btn{flex:1;height:48px;border-radius:12px;background:#fff;border:1.5px solid #e2e8f0;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:border-color .2s,box-shadow .2s,transform .15s}.login-social-btn:hover{border-color:#cbd5e1;box-shadow:0 2px 8px #00000014;transform:translateY(-1px)}@media (max-width: 480px){.login-card{padding:36px 24px 28px;border-radius:22px}}.form-group{margin-bottom:20px}.form-group label{display:block;font-size:13px;font-weight:600;margin-bottom:8px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;line-height:1.4}input[type=search]::-webkit-search-decoration,input[type=search]::-webkit-search-cancel-button{-webkit-appearance:none}input[type=text],input[type=email],input[type=password],input[type=number],input[type=tel],input[type=search],textarea,select{width:100%;padding:12px 16px;font-family:inherit;font-size:15px;color:var(--text-main);background:var(--input-bg);border:1px solid var(--border-color);border-radius:var(--border-radius-md);outline:none;transition:border-color var(--transition-speed),box-shadow var(--transition-speed)}input:focus,textarea:focus,select:focus{border-color:var(--primary);box-shadow:0 0 0 3px #4f46e51a}::placeholder{color:var(--placeholder-color)!important;opacity:.8}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;font-family:inherit;font-size:14px;font-weight:600;padding:10px 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infinite;display:inline-block}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}#app-layout{display:flex;height:100vh;width:100vw;background-color:var(--bg-color)}.sidebar{width:var(--sidebar-width);background-color:var(--sidebar-bg);border-right:1px solid var(--border-color);padding:24px 16px;display:flex;flex-direction:column;flex-shrink:0;overflow-y:auto;transition:transform var(--transition-speed),margin-left var(--transition-speed)}.focus-mode .sidebar{margin-left:calc(-1 * var(--sidebar-width));transform:translate(-100%)}.sidebar-brand{display:flex;align-items:center;gap:12px;margin-bottom:24px;padding:0 8px}.logo-fik{width:40px;height:40px;border-radius:50%;background:var(--primary);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:14px;letter-spacing:.5px;box-shadow:0 2px 4px #0000001a}.brand-info h2{font-size:15px;font-weight:700;color:var(--text-main);line-height:1.2}.brand-info 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var(--transition-speed)}.nav-link:hover{color:var(--text-main);background-color:var(--hover-bg)}.nav-link.active{color:var(--text-main);background-color:var(--hover-bg);font-weight:600}.sidebar-section-title{font-size:11px;font-weight:700;color:var(--text-light);text-transform:uppercase;letter-spacing:.8px;margin:24px 0 8px 16px}.conversation-panel{display:flex;flex-direction:column;gap:4px}.convo-item{display:flex;align-items:center;justify-content:space-between;padding:10px 16px;font-size:14px;color:var(--text-muted);text-decoration:none;border-radius:var(--border-radius-md);transition:background var(--transition-speed)}.convo-item:hover{background-color:var(--hover-bg);color:var(--text-main)}.convo-left{display:flex;align-items:center;gap:12px}.convo-icon{font-size:16px}.convo-details{display:flex;flex-direction:column}.convo-details span:first-child{font-weight:500}.convo-details span:last-child{font-size:11px;color:var(--text-light)}.convo-badge{background-color:var(--error);color:#fff;font-size:10px;font-weight:700;width:18px;height:18px;border-radius:50%;display:flex;align-items:center;justify-content:center}.convo-badge.zero{background-color:var(--border-color);color:var(--text-muted)}.pinned-tickets-list{display:flex;flex-direction:column;gap:2px}.pinned-item{display:flex;align-items:center;justify-content:space-between;padding:8px 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var(--transition-speed)}.header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}.header h1{font-size:24px;font-weight:700;color:var(--text-main)}.header-actions{display:flex;align-items:center;gap:12px}.btn-focus{background-color:var(--btn-secondary-bg);color:var(--text-muted);border:1px solid var(--border-color)}.btn-focus:hover{background-color:var(--hover-bg);color:var(--text-main)}.metrics-row{display:flex;flex-wrap:wrap;gap:16px;margin-bottom:24px}.metrics-row>.metric-card{flex:1 1 0;min-width:160px}.status-tabs-bar{display:flex;gap:3px;overflow-x:auto;margin-bottom:14px;background:var(--card-bg);border:1px solid var(--border-color);border-radius:10px;padding:5px;scrollbar-width:none;align-items:center}.status-tabs-bar::-webkit-scrollbar{display:none}.status-tab{flex-shrink:0;display:inline-flex;align-items:center;gap:7px;padding:7px 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var(--border-color);cursor:pointer}.col-ticket-id{white-space:nowrap}.col-subject{min-width:180px}.col-status,.col-assignee,.col-lifecycle{white-space:nowrap}.col-category,.col-client{max-width:130px}.col-date{white-space:nowrap;color:var(--text-muted);font-size:12px}.ticket-id-stack{display:flex;flex-direction:column;gap:4px}.ticket-id-row{display:flex;align-items:center;gap:5px}.ticket-id-link{font-size:11.5px;font-weight:700;font-family:SFMono-Regular,Consolas,monospace;color:var(--primary);text-decoration:none;white-space:nowrap}.ticket-id-link:hover{color:var(--primary-dark, #4338CA);text-decoration:underline}.priority-pill{font-size:10px;font-weight:700;padding:2px 6px;border-radius:4px;display:inline-flex;align-items:center;gap:3px;white-space:nowrap;max-width:120px;overflow:hidden;text-overflow:ellipsis}.priority-pill.urgent{color:var(--error);background-color:var(--error-light)}.priority-pill.high{color:#d97706;background-color:#fef3c7}body.dark-mode .priority-pill.high{color:#fbbf24;background-color:#78350f}.priority-pill.medium{color:var(--warning);background-color:var(--warning-light)}.priority-pill.low{color:var(--success);background-color:var(--success-light)}.ticket-subject-text{font-weight:500;color:var(--text-main);max-width:250px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.intent-cell{color:var(--text-main);font-weight:500}.type-cell{display:flex;align-items:center;gap:5px;font-size:12px;font-weight:500;color:var(--text-muted);overflow:hidden}.type-cell .type-icon{font-size:13px;flex-shrink:0}.type-cell .type-label{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.client-cell{display:flex;align-items:center;gap:8px;overflow:hidden}.client-avatar{width:26px;height:26px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-weight:700;font-size:10px;flex-shrink:0}.client-name{font-weight:500;color:var(--text-main);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.client-email-text{color:var(--text-muted);font-size:13px}.filters-row .search-wrapper{flex:1;max-width:320px}.filters-row .filter-controls-group{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.action-dots{font-size:16px;color:var(--text-light);cursor:pointer;padding:4px;border-radius:4px}.action-dots:hover{background-color:var(--hover-bg);color:var(--text-main)}.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 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.sidebar{margin-left:0;transform:translate(-100%)}.focus-mode .sidebar.mobile-open{transform:translate(0)}#app-layout{flex-direction:column}.main-content{padding:16px;width:100%}.header{flex-wrap:wrap;gap:10px;margin-bottom:16px}.header h1{font-size:18px}.header-actions{gap:8px;flex-wrap:wrap}.header-actions .btn{font-size:12px;padding:7px 12px}.metrics-row>.metric-card{min-width:calc(50% - 8px)}.dashboard-grid{grid-template-columns:repeat(2,1fr)!important;gap:10px}.metric-value{font-size:22px}.filters-row{flex-direction:column;align-items:stretch}.filter-left-group,.filter-right-group{flex-wrap:wrap;width:100%}.select-pill{flex:1;min-width:100px}#ticket-search{max-width:100%;width:100%}.modal-overlay{align-items:flex-end;padding:0}.modal{max-width:100vw;width:100vw;max-height:95vh;border-radius:var(--border-radius-lg) var(--border-radius-lg) 0 0}.modal.modal-lg{max-width:100vw;max-height:95vh;border-radius:var(--border-radius-lg) var(--border-radius-lg) 0 0;height:95vh}#ticket-detail-modal .modal.modal-lg>div[style*=grid-template-columns]{grid-template-columns:1fr!important;overflow-y:auto;height:auto}.detail-body-grid{grid-template-columns:1fr!important;overflow-y:auto;height:calc(100vh - 100px)}.detail-panel-scroll{height:auto;max-height:none;overflow-y:visible;padding:16px}.detail-panel-scroll:first-child{border-right:none!important;border-bottom:1px solid var(--border-color)}.detail-meta-grid{grid-template-columns:1fr}.dashboard-actions-row{flex-direction:column}.dash-action-btn{width:100%}#view-reports>div[style*="grid-template-columns:1fr 1fr"]{grid-template-columns:1fr!important}#view-settings>div[style*="grid-template-columns: 1fr 1fr"],#view-settings [style*="display: grid"]{grid-template-columns:1fr!important}.kirione-alert{flex-direction:column;gap:10px;align-items:flex-start}.alert-right{width:100%;justify-content:flex-end}.table-responsive{-webkit-overflow-scrolling:touch}#view-users 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.metric-icon-small{color:var(--pastel-pink-text)!important}.trend-indicator-container{display:flex;align-items:center;gap:8px;margin-top:4px;flex-wrap:wrap}.trend-pill{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:700;padding:3px 8px;border-radius:9999px;line-height:1}.trend-pill-up{background-color:var(--trend-up-bg)!important;color:var(--trend-up-text)!important}.trend-pill-down{background-color:var(--trend-down-bg)!important;color:var(--trend-down-text)!important}.trend-label{font-size:11px;color:var(--text-muted);font-weight:500}.badge{background-color:#f1f5f9!important;color:#334155!important;border-radius:9999px!important;padding:4px 12px!important;font-size:12px!important;font-weight:600!important;display:inline-flex!important;align-items:center!important;gap:6px!important;border:1px solid #e2e8f0!important;text-transform:capitalize!important;letter-spacing:normal!important;line-height:1.2!important}body.dark-mode .badge{background-color:#1b233d!important;color:#cbd5e1!important;border-color:#242f4d!important}.badge:before{content:""!important;display:block!important;width:6px!important;height:6px!important;border-radius:50%!important;flex-shrink:0!important}.badge-new:before,.badge-open:before{background-color:#6366f1!important}.badge-unassigned:before{background-color:#92400e!important}.badge-inprogress:before{background-color:#f59e0b!important}.badge-pendinguser:before{background-color:#db2777!important}.badge-pendingvendor:before{background-color:#7c3aed!important}.badge-resolved:before{background-color:#10b981!important}.badge-closed:before{background-color:#64748b!important}.badge-reopened:before{background-color:#ef4444!important}body.dark-mode .badge-new:before,body.dark-mode .badge-open:before{background-color:#818cf8!important}body.dark-mode .badge-unassigned:before{background-color:#fdb871!important}body.dark-mode .badge-inprogress:before{background-color:#fbbf24!important}body.dark-mode .badge-pendinguser:before{background-color:#fbcfe8!important}body.dark-mode .badge-pendingvendor:before{background-color:#c7d2fe!important}body.dark-mode .badge-resolved:before{background-color:#34d399!important}.presence-dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-left:6px;flex-shrink:0;vertical-align:middle}.presence-dot.online{background-color:#10b981}.presence-dot.offline{background-color:#ef4444}body.dark-mode .badge-closed:before{background-color:#94a3b8!important}body.dark-mode .badge-reopened:before{background-color:#f87171!important}#view-technician-dashboard .dashboard-grid{grid-template-columns:repeat(3,1fr)!important}.settings-header{margin-bottom:28px}.settings-header h2{font-size:24px;font-weight:700;color:var(--text-main);margin-bottom:6px}.settings-subtitle{font-size:14px;color:var(--text-muted)}.settings-container{display:grid;grid-template-columns:240px 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1024px){.settings-container{grid-template-columns:1fr;gap:24px}.settings-nav{flex-direction:row;overflow-x:auto;padding-bottom:8px;gap:12px}.settings-tab-link{white-space:nowrap;padding:8px 16px}.settings-tab-link.active:before{left:8px;right:8px;top:auto;bottom:0;width:auto;height:3px;border-radius:4px 4px 0 0}}.status-grid-layout{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:12px}.btn-status-btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;font-size:12px;font-weight:600;border-radius:8px;padding:8px 12px;cursor:pointer;transition:all .2s ease;border:1px solid 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2px;line-height:1.3}.audit-page-sub{font-size:12px;color:var(--text-muted);margin:0}.audit-export-btn{display:inline-flex;align-items:center;gap:6px;padding:7px 14px;border-radius:8px;border:1px solid var(--border-color);background:var(--card-bg);color:var(--text-main);font-size:13px;font-weight:500;cursor:pointer;white-space:nowrap;flex-shrink:0;transition:background .15s,border-color .15s,color .15s}.audit-export-btn:hover{background:var(--hover-bg);border-color:var(--primary);color:var(--primary)}.audit-toolbar{background:var(--card-bg);border:1px solid var(--border-color);border-radius:10px;padding:12px 16px;margin-bottom:14px;display:flex;flex-direction:column;gap:10px}.audit-toolbar-row{display:flex;align-items:center;gap:10px}.audit-date-row{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap}.audit-count-group{display:flex;align-items:center;gap:6px}.audit-date-label{font-size:12px;color:var(--text-muted);font-weight:500;white-space:nowrap}.audit-search-wrap{flex:1;min-width:180px;display:flex;align-items:center;gap:8px;padding:0 12px;border:1px solid var(--border-color);border-radius:7px;background:var(--bg-color);transition:border-color .15s}.audit-search-wrap:focus-within{border-color:var(--primary)}.audit-search-icon{width:15px;height:15px;color:var(--text-muted);pointer-events:none;flex-shrink:0}.audit-search-input{flex:1;padding:7px 0;border:none;background:transparent;color:var(--text-main);font-size:13px;font-family:inherit;outline:none}.audit-search-input::placeholder{color:var(--text-muted)}.audit-action-select{padding:7px 28px 7px 12px;border:1px solid var(--border-color);border-radius:7px;background:var(--bg-color);color:var(--text-main);font-size:13px;font-family:inherit;cursor:pointer;outline:none;-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 10px center;transition:border-color .15s}.audit-action-select:focus{border-color:var(--primary)}.audit-date-tabs{display:inline-flex;background:var(--bg-color);border:1px solid var(--border-color);border-radius:7px;padding:3px;gap:2px}.audit-date-tab{background:transparent;border:none;border-radius:5px;padding:5px 12px;font-size:12px;font-weight:500;color:var(--text-muted);cursor:pointer;font-family:inherit;transition:background .15s,color .15s;white-space:nowrap}.audit-date-tab:hover{background:var(--hover-bg);color:var(--text-main)}.audit-date-tab.active{background:var(--primary);color:#fff;font-weight:600}.audit-event-count{font-size:13px;font-weight:600;color:var(--text-main);margin-left:4px}.audit-filter-count{font-size:12px;color:var(--text-muted)}.audit-table-card{padding:0;overflow-x:auto}.audit-empty-cell{text-align:center;color:var(--text-muted);padding:40px 16px!important;font-size:13px}.audit-actor-avatar{width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:10px;font-weight:700;color:#fff;flex-shrink:0}.audit-action-badge{display:inline-block;padding:3px 10px;border-radius:20px;font-size:11px;font-weight:600;white-space:nowrap;letter-spacing:.02em}.audit-badge-created{background-color:#6366f126!important;color:#6366f1!important}.audit-badge-status{background-color:#3b82f626!important;color:#3b82f6!important}.audit-badge-assign{background-color:#f59e0b26!important;color:#d97706!important}.audit-badge-comment{background-color:#10b98126!important;color:#059669!important}.audit-badge-updated{background-color:#8b5cf626!important;color:#7c3aed!important}.audit-badge-duplicated{background-color:#ec489926!important;color:#db2777!important}.audit-badge-default{background-color:var(--hover-bg)!important;color:var(--text-muted)!important}.audit-field-tag{display:inline-block;padding:2px 7px;border-radius:4px;font-size:10px;background:var(--hover-bg);color:var(--text-muted);border:1px solid var(--border-color);margin:1px 2px 1px 0}#audit-log-table td:last-child{max-width:340px;overflow:hidden}.audit-ticket-link{display:inline-block;color:var(--primary);font-size:12px;font-family:monospace;text-decoration:none;padding:2px 7px;border-radius:5px;background:#6366f114;transition:background .15s}.audit-ticket-link:hover{background:#6366f12e}.audit-pagination-bar,.tickets-pagination-bar{margin-top:14px;display:flex;justify-content:flex-end}.audit-pager{display:flex;align-items:center;justify-content:flex-end;gap:6px;padding:6px 0}.audit-pager-btn{display:inline-flex;align-items:center;gap:5px;padding:6px 14px;border-radius:7px;border:1px solid var(--border-color);background:var(--card-bg);color:var(--text-main);font-size:13px;font-weight:500;font-family:inherit;cursor:pointer;transition:background .15s,border-color .15s,color .15s}.audit-pager-btn:hover:not([disabled]){border-color:var(--primary);color:var(--primary);background:var(--hover-bg)}.audit-pager-btn[disabled]{opacity:.38;cursor:default}.audit-pager-pages{display:flex;align-items:center;gap:3px}.audit-pager-num{width:32px;height:32px;border-radius:7px;border:1px solid transparent;background:transparent;color:var(--text-muted);font-size:13px;font-weight:500;font-family:inherit;cursor:pointer;transition:background .15s,color .15s,border-color .15s}.audit-pager-num:hover{background:var(--hover-bg);color:var(--text-main)}.audit-pager-num.active{background:var(--primary);color:#fff;font-weight:700;border-color:var(--primary)}.audit-pager-ellipsis{width:28px;text-align:center;color:var(--text-muted);font-size:13px;-webkit-user-select:none;user-select:none}@media (max-width: 768px){.audit-topbar,.audit-toolbar-row{flex-wrap:wrap}.audit-date-tabs{width:100%}.audit-date-tab{flex:1;text-align:center}.audit-pager-pages{display:none}}body{font-size:16px;line-height:1.5}html{overflow-x:hidden}img{max-width:100%;height:auto}.btn{min-height:44px}.btn-sm{min-height:36px}.hamburger-btn{min-width:44px;min-height:44px;padding:10px 12px}.sidebar-collapse-btn{min-width:44px;min-height:44px}.nav-link,.convo-item{min-height:44px}.table-action-btn{min-height:36px;padding:6px 12px}.audit-pager-btn{min-height:44px;min-width:44px}.audit-pager-num{width:40px;height:40px}.btn-status-btn,.settings-tab-link{min-height:44px}.audit-date-tab{min-height:36px;display:inline-flex;align-items:center;justify-content:center}.table-responsive{display:block;width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch}@media (max-width: 1024px){.zoho-desk-form-container{padding:24px}.form-page-header{flex-wrap:wrap;gap:12px}}@media (max-width: 768px){.card{padding:16px}.card-inner{padding:12px}.zoho-desk-form-container{padding:16px;border-radius:var(--border-radius-md)}.form-page-header{flex-direction:column;align-items:flex-start;gap:12px}.form-page-header h2{font-size:18px}.form-page-header .header-right{width:100%;display:flex;justify-content:flex-end;gap:8px}.settings-pane-header{flex-direction:column;align-items:flex-start;gap:10px}.audit-toolbar-row{flex-direction:column;align-items:stretch}.audit-search-wrap{width:100%;min-width:0}.audit-action-select{width:100%}.audit-pager{justify-content:center;flex-wrap:wrap}.reports-header{flex-direction:column;align-items:flex-start}.note-toolbar{flex-wrap:wrap!important}.header h1{font-size:18px}.dash-kpi-row>.kpi-card{min-width:calc(50% - 8px);padding:16px}.login-card{padding:36px 20px 28px}.tickets-pagination-bar{justify-content:center}.status-grid-layout{grid-template-columns:repeat(2,1fr)}}@media (max-width: 480px){.header h1{font-size:16px}.kpi-value{font-size:22px}.kpi-card{padding:14px}.settings-pane-header .btn{width:100%;justify-content:center}.select-pill{min-width:0;flex:1 1 100%}.audit-date-tabs{width:100%;display:flex}.audit-date-tab{flex:1;text-align:center}.reports-kpi-row .report-kpi-card{min-width:calc(50% - 6px)}.attachments-grid{grid-template-columns:1fr}.form-actions-footer{flex-direction:column-reverse;align-items:stretch}.form-actions-footer .btn{width:100%;justify-content:center}.ticket-prop-row{flex-wrap:wrap}}@media (max-width: 360px){.main-content{padding:10px}.header h1{font-size:14px}.login-card{padding:28px 12px 22px;border-radius:18px}.metrics-row>.metric-card{min-width:100%}.dash-kpi-row>.kpi-card{min-width:100%}.kpi-value{font-size:20px}.reports-kpi-row .report-kpi-card{min-width:100%}.status-tabs-bar{flex-wrap:wrap;gap:2px;padding:4px}.status-tab{flex:1 1 auto;text-align:center;font-size:12px;padding:6px 8px}.card{padding:12px}.audit-topbar{flex-direction:column;align-items:flex-start}.audit-export-btn{width:100%;justify-content:center}}#tickets-table th[data-sort]{cursor:pointer;-webkit-user-select:none;user-select:none;white-space:nowrap;transition:background .15s}#tickets-table th[data-sort]:hover{background:var(--hover-bg)}#tickets-table th[data-sort] .sort-indicator{display:inline-block;font-size:11px;margin-left:2px;transition:opacity .15s}